Refund policy

Withdrawals

The statutory withdrawal rights in this section take priority over any conflicting restrictions, approval requirements or timeframes in our returns policy below. This includes the earrings exclusion: earrings supplied without a hygiene seal are covered by the statutory right to withdraw. Your rights for faulty, damaged or incorrectly supplied goods are also unaffected.

For online purchases covered by UK or EU consumer law, you may withdraw from your purchase without giving a reason. You can notify us before delivery or within 14 days after you, or someone you nominate other than the carrier, receives the goods. If items from one order arrive separately, the period starts after the last item is delivered. Where applicable, a deadline falling on a weekend or public holiday extends to the next working day.

Withdraw from a purchase — cancel or return an order

Open your order in your account and submit the cancellation or return request, then complete the confirmation step. You may also email support@feggeri.com with your name, order number and a clear statement that you wish to withdraw. An account, a reason, the optional form below and our prior approval are not conditions of exercising this right. If your account does not show a request option, including for an older order, contact us by email within the withdrawal period.

We organise a prepaid return label at no cost to you. The label and return instructions will provide the return address privately; please use that address rather than our registered office. Send the goods within 14 days of notifying us of withdrawal and retain proof of postage. If our label is delayed, contact us; we will extend the sending deadline so you are not disadvantaged by the delay.

You may inspect goods as you would in a shop. Original packaging is preferred for protection, but opening ordinary packaging does not automatically remove your withdrawal right. We may deduct a loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where permitted by law. There is no restocking fee.

We reimburse payments due, including the cost of our least expensive standard outbound delivery when the whole order is withdrawn, within 14 calendar days after your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier, unless we offer to collect them. Any extra cost of premium delivery is not refundable. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

Optional withdrawal form

To: Feggeri Ltd, support@feggeri.com, 31a Thayer Street, London W1U 2QS, United Kingdom. This is our correspondence address, not the address for return parcels.

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number and goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is notified on paper:
Date:

No part of this policy limits mandatory consumer rights, including any longer withdrawal period that applies when required information has not been provided.

In the unlikely event that you would like to return an item, we will accept returns requested up to 14 days upon the delivery of your order. Please ensure items and their packaging are returned unworn, undamaged, and in their original condition. Items that do not meet these standards or are outside the return window can be refused. Please note that according to best practice hygiene standards, we cannot accept returns on earrings.

If you wish to exchange your products, you will have to complete a return, followed by a new order placement.

Steps to Completing a Return

Step 1: Logging In to Your Account

Log In: Click on the account / login icon located either at the top right corner of the homepage, or the navigation menu.
Enter Credentials: Enter the email address you used when completing your order
Enter Code: You will receive a six-digit code in your email. Enter this code into the allocated space to log into your account.

Step 2: Accessing Your Order History and Submitting the Return Request

Select the Order: Find the order you want to return from the list of past orders. Click on the order to view its details, finding the Return button.
Choose Return Reason: Select a reason for the return from the list provided.
Submit Request: Click on the button to submit your return request.

Step 3: Waiting for Return Approval and Returning the Parcel

Approval Notification: You will receive an email notification with a response to your return request, and whether it has been accepted. Please note it may take us up to 3 working days to respond to your return request.
Approved Return Requests: The approval email will usually include instructions on how to send back the item, as well as a returns label.

Step 4: Preparing and Sending the Return Package

Package the Items: Carefully pack the item(s) you are returning, in its original packaging.
Attach Return Label: Attach the returns label provided to the package.
Ship the Package: Take the package to the specified shipping carrier (e.g., Royal Mail, DHL, FedEx), sending it back to us. It is your responsibility to return the parcel safely back to us.

Step 5: Waiting for Refund and Checking Refund Status

Confirmation Email: After receiving your returned item, you should receive a confirmation email.
Processing Time: Refunds will be issued within 10 working days from the day at which we receive your return, and will be made to the credit card, bank or Paypal account used to make the purchase.

Step 6: Check Refund Status

Monitor Account: Keep an eye on your email and bank account for confirmation of the refund. It may take a few days for the refund to appear in your account - this varies depending on your bank.
Contact Support if Needed: If you don’t receive any updates within the expected timeframe, or need any further assistance, contact our customer service at support@feggeri.com

Upon completion of any purchase, Feggeri Ltd will remain the owner of any intellectual rights of the property, including design and copyrights of the products.